In this episode of MP Access, we sit down with Yvette Gilmore, SVP at ServiceLink, to explore what’s next for mortgage servicing—and why the future is closer than we think.

Yvette shares her vision of servicing not just as a process, but as a recapture asset—an opportunity to build lifelong customer relationships through excellence and innovation. She discusses how strategic investments in servicing platforms can unlock growth, improve borrower experiences, and strengthen investor confidence.

Recorded live on the floor of the 2025 Five Star Conference, this conversation highlights how forward-thinking leaders are transforming servicing from a compliance-driven necessity into a competitive advantage.